Effective Date: 05.04.2025

HealthGuard (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our dental tourism services or visit our website. We value your trust and prioritize transparency in how we handle your data.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, and any additional details you may provide while communicating with us.
Technical Information: Cookies, IP address, and other website usage data to help us understand user behavior and improve our services.

This information is collected when you:

Contact us via our website, email, or phone.
Subscribe to our marketing content.
Interact with our website or other online platforms.

2. Purpose of Data Collection

We collect and process your data for the following purposes:

To contact you regarding your inquiries, appointments, and service requests.
To provide personalized recommendations and guidance based on your needs.
To send marketing content, promotional offers, and updates about our services.
To improve our website functionality and user experience.

3. Data Sharing

We do not share your personal information with third parties. All data collected is used solely for our internal purposes and is not sold, rented, or disclosed to external organizations.

4. Data Protection Measures

We take your data security seriously. To ensure your personal information is protected, we implement the following measures:

Storing data on secure servers with restricted access.
Utilizing encryption technologies and secure communication protocols.
Regularly reviewing our security practices to safeguard against unauthorized access, misuse, or loss.

5. User Rights

You have the following rights regarding your personal data:

Access and Rectification: You may request to view or correct the information we hold about you.
Data Deletion: You can request the deletion of your personal information by emailing us at support@healthguard-albania.com.
Data Portability: You may request a copy of your data in a structured, commonly used format.
Objection to Processing: You may opt out of receiving marketing communications at any time.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Typically, we keep your data for up to 12 months. After this period, it is securely deleted or anonymized unless we are required to retain it longer for legal or regulatory reasons.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain website features.

7. Cookies and IP Address

We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. By collecting IP addresses, we can improve our website’s security and functionality.

8. Legal Compliance

Our data collection and processing practices comply with applicable privacy laws and regulations, including [Insert Relevant Laws, e.g., GDPR]. We strive to maintain transparency and accountability in how we handle your information.

9. Contact Information

Email: support@healthguard-albania.com
Phone: +355 69 208 8814
Address: Kompleksi Panorama, Tiranë, Albania

We aim to address all inquiries promptly and resolve any issues related to your privacy.

10. Policy Updates

We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices, legal obligations, or other operational reasons. When updates are made, the revised policy will be posted on our website with a new effective date. We encourage you to review this policy periodically for any changes.

Thank you for trusting HealthGuard with your personal information. Your privacy is our priority, and we are committed to ensuring that your data is handled responsibly and securely.